Elevate Your Patient Care Coordinator Skills in 6 weeks
Join a cohort of Patient Care Coordinators led by industry expert, Mara Shorr. Gain real industry tactics, sharpen your booking strategy, and turn consultations into confident surgeries.
What's included in the program...
Group Coaching
The 6-week program includes:
Weekly 60-minute sessions on a range of topics essential to the PCC role
Facilitated group discussions with PCCs from across the country
Homework assignments to reinforce the concepts learned each week
You’ll finish each session with practical solutions to achieve the results you want.
Tools and Templates
Get access to useful tools and templates developed by PCC experts to help you streamline and track your surgery booking pipeline. We'll provide you with and teach you how to effectively use:
Talk tracks and phone scripts
Intake forms
Lead and consult tracking spreadsheets
Email templates
Cheat sheets, and more...
These are easy to implement and will make your life easier!
PCC Community
Join a growing group of Patient Care Coordinators from across the country with a range of backgrounds, practice settings, and experience.
Ask questions and get advice from colleagues
Share success stories
Grow your professional network
Who knows, you might make some friends, too!
Program Schedule
Classes meet on Wednesdays for six consecutive weeks at 2:00 PM EST / 11:00 AM PST
Week 1 - 01-14-2026
What it Means to be a Patient Care Coordinator
Week 2 - 01-21-2026
Mastering the Initial Contact
Week 3 - 01-28-2026
Standout Consultations and Presenting Surgical Quotes
Week 4 - 02-04-2026
Art of the Close and Handling Objections
Week 5 - 02-11-2026
Keys to Effective Follow Up
Week 6 - 02-28-2026
Measuring and Demonstrating Success
MEET YOUR INSTRUCTOR
Mara Shorr
Mara Shorr is a nationally recognized consultant and speaker who helps plastic surgery and aesthetic practices grow smarter, stronger, and more profitable. With over a decade of experience in operations, staff development, marketing, and patient retention, she’s known for turning complex challenges into clear, practical solutions.
She’s presented at leading conferences like Global Aesthetics, The Aesthetic Meeting, and AmSpa’s Med Spa Show, and her insights have been published in top industry journals. Certified as an Aesthetic Consultant, Mara brings energy, transparency, and a results-driven approach to every client relationship.
"Mara was great, and I really enjoyed the input from all the other course participants. That's where I got a lot of value from the course; hearing different perspective and approaches from other groups, gaining perspective on what others consider "best practices" and leveraging some of the ideas that have worked for others."
- Drew, Greenville Facial Plastic Surgery
"After taking the PCC course, I feel more confident in calling and working with our leads. I learned a lot with Mara. She was a great teacher, and I loved how she included articles and excel sheets as tools to help us."
- Morgan, Hagopian Plastic Surgery
Patient Care Coordinator Group Coaching
6-Week Program
$1,800
Classes are in session on Wednesdays at 2:00 PM EST / 11:00 AM PST on the following dates:
01-14-2026
01-21-2026
01-28-2026
02-04-2026
02-11-2026
02-28-2026
Are my results guaranteed?
Like anything in life, you will get out of this program what you put into it. The results you get are up to you. We can promise that if you commit to the process and put in the work, you will see great results.
What if I can't attend a session?
All sessions are recorded, and you’ll have lifetime access to watch and re-watch as you apply new techniques and improve your skills.
What are the technical requirements?
These sessions are held via Zoom which means they are interactive and require access to a webcam, microphone, and speakers.
